1. Help Centre
  2. General

General

How does it work?

  • How do I claim cashback?
  • How will I get my cashback?
  • How long does it take for the payment to reach my account?
  • In which stores can I buy the products on offer?

Payment questions

  • Is my personal data safe?
  • How do I update/edit my method of payment details?
  • Can I share my PayPal/bank account with someone else?
  • PayPal: I have not received my cashback
  • Bank transfers: I have not received my cashback

Frequently Asked Questions

  • Can I claim several offers using the same receipt?
  • Can I claim my cashback on online or click & collect orders?
  • How does My Selection work?

Cashback processing issues

  • Why did I receive a message claiming information was missing from my receipt?
  • Why is my receipt picture deemed too blurry?
  • I received a message saying my receipt had been used, will my cashback still be processed?
  • What happens to my cashback if my receipt date was not valid?
  • I believe the amount refunded is not correct
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