General

How does it work?

• How do I claim cashback?
• How will I get my cashback?
• How long does it take for the payment to reach my account?
• In which stores can I buy the products on offer?

Payment questions

• Is my personal data safe?
• How do I update/edit my method of payment details?
• Can I share my PayPal/bank account with someone else?
• PayPal: I have not received my cashback
• Bank transfers: I have not received my cashback

Frequently Asked Questions

• Can I claim several offers using the same receipt?
• Can I claim my cashback on online or click & collect orders?
• How does My Selection work?

Cashback processing issues

• Why did I receive a message claiming information was missing from my receipt?
• Why is my receipt picture deemed too blurry?
• I received a message saying my receipt had been used, will my cashback still be processed?
• What happens to my cashback if my receipt date was not valid?
• I believe the amount refunded is not correct